We provide a complete, global, full distribution partnership, delivering a flexible, cost-effective and personalized service. As part of the Casemate Group, publishers benefit from reduced costs, enhanced profile and branding, business development and strategic support, and most importantly, increased sales through a wide reach across all available sales channels, worldwide, including trade, academic, specialist, and non-traditional markets.
All clients of the Casemate Group receive the same high level of dedicated service and we work closely with our client publishers to identify their business objectives and to build a strong, successful, mutually beneficial relationship. Our team will be there along every step of the distribution process ensuring a smooth process from shipping logistics to accurate metadata. The Casemate Group prides itself on its friendly, professional service, endeavoring to make the process of distributing and selling books a straightforward, successful and enjoyable one.
Our Global Print Distribution Includes:
- Sales & Marketing
- In-house Print on Demand & Auto Replenishment Print Management System
- Warehousing & Fulfillment (storage, picking, packing, billing, shipping)
- Order & Returns Processing
- Customer Service
- Credit Control & Debt Collection
- Inventory Management
- Title & Metadata Management via ONIX
- E-commerce Website
- Consolidated Sales & Inventory Reporting
Sales Support
We offer a complete sales solution for the trade, academic, non-traditional, and specialist book markets. We have a dedicated, highly experienced, in-house sales team who works exclusively for our client publishers, offering a complete, collaborative, and comprehensive service in both the UK and North America, and who work in partnership with highly qualified and experienced sales agents to maximize opportunities in all other international markets.
We know that it’s important to reach national retailers, maintain wholesale availability, and target niche audiences at the retailers where they already shop. To further enhance the reach of our in-house trade, academic, and specialist sales team, we work closely with regional sales representatives, agents, and external sales executives to maximize the potential for each of your books. Moreover, our sales and customer service teams are dedicated to finding the right stores, museums, and outlets for your titles, as well as providing a great experience to both trade accounts and individual customers.
Our sales team works closely with our client publishers to develop successful sales strategies, grow title sales through all available sales channels, and reach new markets. Our publishers have full access to our sales team, with regular sales presentations and opportunities to develop new projects and discuss market feedback.
Our Services Include:
- Dedicated in-house trade, academic and specialist account management from key accounts, wholesalers, and online retailers through to independent and non-traditional outlets
- Network of independent sales groups
- In-depth sales analysis
- Regular targeted sales presentations to rep groups and buyers
- Market feedback reports
- Tailored sales campaigns, AI sheets, new books trade catalogs, new title announcements, flyers, leaflets, and email shots
- Book Fairs, including trade/consumer shows, meetings, and conference attendance
- Direct and special sales campaigns including catalogs, email newsletters, and pre-publication offers
- Consolidated sales reporting including dues, gratis, returns, and stock information
- Order Processing
- Returns Processing
- A knowledgeable, friendly staff who are available by phone and email for any questions or support
Marketing Services
At the Casemate Group we know the importance of targeted marketing to specialist communities to reach the right customers for your books and have built substantial mailing lists for our core subject areas. Working hand-in-hand with you, our dedicated team creates tailored marketing plans for your latest releases and backlist classics with key event, anniversary, and media tie-in campaigns.
Our Services Include:
- Full marketing services to trade, library, specialist and individual customers; catalogs, emails, social media, reviews
- Complete bibliographic and metadata management
- Tailored marketing campaigns, both print and online
- Individual marketing plans for key titles
- Direct to Consumer and trade advertising
- Regular marketing activity reports
- Reviews management, including copy mailings, follow-up, and coverage circulation
- Author care, including tailored promotional materials, marketing and publicity support, review copy management, and book launch support
- Conference, trade, and consumer show marketing, attendance, and delegate pack promotion
Warehousing, Order Fulfillment & Inventory Management
The Casemate Group partners with Books International in the US and Pen & Sword Books in the UK to provide our client publishers with state-of-the-art warehousing and fulfillment.
Our Services Include:
- Warehousing, pick-and-pack, shipping, returns processing
- Top industry standards for on-time order and shipment accuracy
- Full credit and collections management
- No minimum order value
- Stock management support
- Access to live sales and inventory data
Accounting Systems, Policies & Procedures
Casemate’s simple fee structure enables you to project your costs and revenue upfront, allowing you to plan your publishing with confidence.
Our Services Include:
- Transparent accounting system with sales, returns, remittances, and backorder information
- Monthly, quarterly, and annual sales reports available via secure client portal
- Consolidated reporting
In-House Print On Demand (POD) & ASR Services
We offer fully integrated print-on-demand capabilities with industry standard digital technology at both our UK and US warehouses.
Our Services Include:
- On-site printing facilities ensures timely print and shipment of any POD order
- Integrated stock management system allows for seamless automatic stock replenishment (ASR) – our client publishers establish the reprint parameters and are able to change them at any time
- Digital print offering includes hardback and paperback books, in both mono and 4-color printing, 4-color text, inserts and jacket, along with other enhancements such as French flaps and embossing
